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Andrei in the office

lordandrei

Andrei's Universe

One man's journey from infinity to nothingness


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Andrei in the office
lordandrei

I'm just gonna paste the conversation as is...

I hate customer service. I hate scripts that they follow, I hate the fact that they are too oblivious to see a problem when explained.

It can make one understand why there are people who go on shooting sprees.

The Transcript:

2:05 PM

Taylor:

Hello, Andrei. Can I help you with anything today?

2:04 PM

Andrei:

Paid for 2nd day air on order #11881. Tracking says it's shipping as ground.

2:05 PM

Taylor:

Ok.

2:05 PM

Andrei:

Don't know if I will receive it in time for when I need it. Also confused as to what happened for the money I paid for 2nd day air shipping.

2:05 PM

Andrei:

$22.08 to pay for ground seems very wrong

2:06 PM

Taylor:

I would suggest sending an email about the money that you paid with this link:

2:06 PM

Taylor:

http://www.ourcompany.com/contact_us.php

2:06 PM

Taylor:

I will look at your order for you.

2:06 PM

Andrei:

Thanks... I've got it up on my screen at the moment. It's definitely showing that I paid 2nd day air

2:06 PM

Taylor:

One moment please.

2:09 PM

Taylor:

Sorry. I will be with you in one moment. I am looking at your order.

2:10 PM

Taylor:

Your order says that it has been shipped, so it should be there within two to three days.

2:11 PM

Andrei:

Yes, but if you click on the tracking number for the order. UPS says it is shipping Ground. And will not be here for 4 business days

2:11 PM

Andrei:

And as it shipped on Friday that's 5 business days

2:12 PM

Taylor:

Ok. One moment please

2:14 PM

Taylor:

I see that it is in Hodgkins, IL. It should be in within the next couple of days.

2:14 PM

Andrei:

So, we're not going to establish why I paid for 2nd day air and got Ground shipping?

2:15 PM

Taylor:

I have nothing to do with that. I would suggest emailing the company.

2:15 PM

Taylor:

with this link.

2:15 PM

Taylor:

http://www.ourcompany.com/contact_us.php

2:15 PM

Andrei:

Are assumed you were a representative of the company. Since this is their customer support chat line ;)

2:15 PM

Andrei:

(Are --> I) I assumed...

2:16 PM

Taylor:

I am. I just don't have anything to do with money.

2:16 PM

Andrei:

Right. I'll email the company. Needless to say... I am a bit unpleased.

2:17 PM

Taylor:

I am sorry about that.

2:18 PM

Andrei:

thank you

2:18 PM

Taylor:

Sorry I couldn't be more helpful. Thank you for stopping by our website!


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You should have asked what the weather was like in Dehli.

Most people who work customer service also hate it and the scripts which they are asked to follow. It kills the spirit. I've worked such positions where I had access to info but not the ability to "fix" customer problems or address complaints. It sucked for both parties. I don't think it necessarily makes them oblivious or stupid though. It sounds like you handled it well though and you didn't yell at them or threaten their life. Anyway, it does sound frustrating and I hope you get your package soon.

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