Andrei Freeman (lordandrei) wrote,
Andrei Freeman

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You know, something ain't right in Delhi

Yesterday I finished my taxes with Turbo Tax. The reason it's so late is that the shipping of my overnight software took them 2 weeks. I also had to go thru Intuit's purchase customer service in New Delhi, India.

Another product of outsourcing.

But last night I hit a problem. I got an 'error' in my taxes. So I contacted the tax support folks. They were also in New Delhi. The answer I was given was, "Oh, you can ignore that and skip ahead."

Now, check me on this. Is anyone else nervous about the idea of being advised on Federal taxes by someone in India? Especially when the advise is, "Oh just skip that part."

I probably will no longer use Intuit software for American taxes while their support staff is outside the country.

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